tg99 Frequently Asked Questions
Everything you need to know about tg99 — from creating your account and making bKash deposits to claiming bonuses, betting on cricket, and staying safe while you play.
Welcome to the tg99 FAQ page — your complete guide to getting the most out of Bangladesh's premier online gaming platform. Whether you're a first-time player in Dhaka or a seasoned bettor in Chittagong, this page answers the real questions players ask every day about accounts, payments, games, bonuses, and responsible gaming on tg99.
Account & Registration
How do I create a tg99 account?
Creating a tg99 account takes under two minutes. Visit the tg99 Login page, tap 'Register', fill in your mobile number, set a strong password, and enter your date of birth to confirm you are 21 or older. Once submitted, a one-time verification code is sent to your phone. Enter it to activate your account and start playing immediately.
What is the minimum age requirement to play on tg99?
tg99 is strictly for players aged 21 and above. This is a firm platform policy. During registration you must confirm your date of birth, and tg99 may request government-issued ID as part of its KYC (Know Your Customer) verification process. Accounts found to belong to underage players will be permanently closed.
I forgot my tg99 password — how do I reset it?
On the tg99 Login page, tap 'Forgot Password' below the login fields. Enter the mobile number linked to your account and tg99 will send an SMS with a secure reset code. Enter the code, set your new password, and log in. If you no longer have access to your registered number, contact tg99 support with your KYC details for manual account recovery.
Does tg99 require identity verification (KYC)?
Yes, tg99 requires KYC verification before processing withdrawal requests above a certain threshold. Accepted documents include a National ID card (NID), passport, or driving licence. Uploading your documents through the account settings takes only a few minutes and is processed by the tg99 team within 24 hours on business days. Completing KYC also unlocks higher deposit and withdrawal limits.
Can I have more than one tg99 account?
No. tg99 allows strictly one account per person. Duplicate accounts are detected automatically and may result in the suspension of all linked accounts along with forfeiture of any bonus funds. If you accidentally created a second account, contact tg99 support immediately to resolve the situation before it affects your main account.
Deposits & Withdrawals
What payment methods does tg99 support?
tg99 supports all major Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay for instant mobile wallet transactions. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), City Bank, and Sonali Bank are also accepted. Visa and Mastercard are supported for international card payments. All transactions are processed in BDT.
How long does a bKash deposit take on tg99?
bKash deposits on tg99 are credited instantly in almost all cases — typically within 30 seconds of a successful bKash transaction. If your deposit has not appeared after 5 minutes, take a screenshot of your bKash transaction confirmation and contact tg99 support with the reference number. Deposits are available 24/7.
What is the minimum deposit amount on tg99?
The minimum deposit on tg99 is ৳200 for mobile wallet methods like bKash, Nagad, and Rocket. Bank transfer minimums may vary by bank but are typically ৳500 or above. There is no maximum deposit cap for verified accounts. Always check the tg99 Cashier page for the most current deposit limits before transacting.
What is the minimum withdrawal amount on tg99?
The minimum withdrawal on tg99 is ৳500 for bKash and Nagad. Rocket withdrawals start at ৳500 as well. Bank transfer withdrawals have a minimum of ৳1,000. To withdraw, your account must be KYC verified and have no active wagering requirement obligations pending. Withdrawals are processed by the tg99 finance team during working hours, Bangladesh Standard Time (BST, UTC+6).
How long does a tg99 withdrawal take to arrive?
Most tg99 withdrawals to bKash and Nagad are processed within 1-3 hours on working days. Bank transfer withdrawals typically take 1-2 business days depending on the receiving bank. During peak periods — such as BPL season or major cricket tournaments — processing may take slightly longer. If your withdrawal exceeds 24 hours, contact tg99 support with your transaction ID.
Are there any fees for deposits or withdrawals on tg99?
tg99 does not charge its own fees for deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their standard transaction charges, which are outside tg99's control. We recommend checking your provider's fee schedule before initiating a transaction. tg99 displays the net amount you will receive at the withdrawal confirmation screen.
Games & Gameplay
What types of cricket betting are available on tg99?
tg99 offers an extensive cricket betting market covering BPL, IPL, T20 World Cup, Bangladesh Tigers home series, ICC events, and more. Bet types include match winner, top batsman, top bowler, total runs over/under, first wicket method, player of the match, and live in-play betting on every ball. Markets open well before match start and update in real time.
Can I play tg99 games on my mobile phone?
Yes, tg99 is fully optimised for mobile browsers on both Android and iOS. No app download is required — just open tg99 in your phone's browser (Chrome, Safari, or the built-in browser) and all games including live casino, slots, cricket betting, crash games, and bingo load instantly. The mobile layout is designed for one-handed play on screens from 320px upward.
Are the games on tg99 fair and certified?
All games on tg99 use certified Random Number Generator (RNG) technology provided by industry-leading studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers undergo independent audits for fairness and RTP (Return to Player) accuracy. tg99 publishes each game's RTP in its information panel so you always know the expected return before you play.
What is the difference between live casino and slots on tg99?
Slots on tg99 are RNG-based games where a computer algorithm determines each spin's outcome instantly — great for fast, solo play with a huge variety of themes and jackpots. Live casino games stream real human dealers from professional studios in real time, letting you play Baccarat, Roulette, Blackjack, Andar Bahar, Dragon Tiger, and Crazy Time against a live dealer just like a real casino floor.
Can I place bets on football and kabaddi on tg99?
Yes, tg99 covers over 60,000 events per month across multiple sports. Football markets include the Bangladesh Premier League, FIFA World Cup qualifiers, English Premier League, Champions League, and major international fixtures. Kabaddi and hockey are also listed during peak seasons. Odds are competitive and live betting is available across all major sports markets.
Bonuses & Promotions
What welcome bonus does tg99 offer new players?
tg99 offers a welcome bonus for new players on their first deposit. The exact percentage and maximum bonus amount are displayed on the tg99 promotions page at the time of your registration. Bonus funds are added to your account automatically after your qualifying deposit clears. Always read the associated terms before opting in, as wagering requirements apply.
What are wagering requirements and how do they work on tg99?
A wagering requirement (also called a rollover) means you must wager your bonus amount a set number of times before you can withdraw the bonus as real cash. For example, a ৳1,000 bonus with a 20x rollover requires you to place ৳20,000 in bets before the bonus converts to withdrawable funds. Only bets using bonus balance count toward meeting the rollover on tg99.
Do tg99 bonuses expire?
Yes, tg99 bonuses have an expiry period, typically 7 to 30 days depending on the promotion. If the wagering requirement is not completed within the validity window, the bonus and any winnings derived from it are forfeited automatically. The expiry date and remaining rollover amount are both visible in your tg99 account bonus section so you can track progress easily.
Does tg99 offer free spins for slot games?
Yes, tg99 regularly runs free spin promotions on selected Pragmatic Play and NetEnt slots. Free spins are credited to your account as part of welcome packages, reload bonuses, or special seasonal promotions around events like Eid, Pohela Boishakh, and the BPL cricket season. Winnings from free spins are subject to wagering requirements before withdrawal.
Does tg99 have a VIP or loyalty programme?
Yes, tg99 runs a VIP loyalty programme that rewards consistent players with cashback offers, faster withdrawal processing, dedicated account managers, and exclusive reload bonuses. Players move up VIP tiers based on cumulative wagering volume. Higher tiers unlock larger withdrawal limits and personalised promotions tailored to your favourite games — whether that is cricket betting, live casino, or slots.
Safety & Responsible Gaming
Is tg99 safe to use in Bangladesh?
tg99 operates as a safe and reliable platform for Bangladeshi players, protected by 256-bit SSL encryption on all data transmissions between your device and the tg99 servers. Your financial data, personal details, and gaming history are stored securely and never shared with unauthorised third parties. All payment processing is handled through verified and established payment gateways.
Can I set deposit limits on my tg99 account?
Yes, tg99 supports responsible gaming tools including daily, weekly, and monthly deposit limits. You can set these limits in the Responsible Gaming section of your account settings at any time. Reducing a limit takes effect immediately; increasing a limit has a mandatory 48-hour cooling-off period to give you time to reconsider. tg99 encourages all players to set limits that match their personal budget.
What is self-exclusion and how do I activate it on tg99?
Self-exclusion is a responsible gaming feature that temporarily or permanently blocks you from accessing your tg99 account and placing any bets. To activate it, go to Account Settings, select Responsible Gaming, then choose your exclusion period (1 week, 1 month, 3 months, 6 months, or permanent). During the exclusion period tg99 will not send you promotional emails or bonus offers. If you feel gambling is causing harm, self-exclusion is the right step.
What should I do if I think I have a gambling problem?
If you feel that gambling is no longer fun or is affecting your finances, relationships, or mental health, act immediately. Use the self-exclusion tool in your tg99 account settings, set a zero deposit limit, and reach out to tg99 support to request a cooling-off period. For professional help, contact a trusted mental health support service in Bangladesh. tg99 is committed to promoting responsible gaming for all players aged 21 and above.
How do I close my tg99 account permanently?
To permanently close your tg99 account, contact the tg99 support team directly via live chat or the support email and submit a formal account closure request. Before closure, ensure any remaining real-money balance is withdrawn — bonus balances are forfeited on closure. Account closure is irreversible. If your reason for closing is a gambling concern, tg99 support can also guide you through self-exclusion options as an alternative.
Why Choose tg99?
Still Have Questions?
Our tg99 support team is available 24/7 to help you with anything not covered here. You can also explore our games, bet on cricket, or log in to your account right now.