Terms & Conditions

1. Introduction

Welcome to tg99, Bangladesh's premier online gaming destination. These Terms & Conditions govern your use of the tg99 website, mobile platform, and all associated services. By creating an account, placing a bet, or accessing any game on tg99, you confirm that you have read, understood, and agreed to these terms in their entirety. If you do not agree with any part of these terms, you must discontinue use of the platform immediately.

tg99 reserves the right to update, modify, or amend these Terms & Conditions at any time. Any changes will be posted on this page with a revised effective date. Continued use of the platform following any such changes constitutes your acceptance of the new terms. We encourage all players to review this page periodically to stay informed of the rules that govern their gaming experience.

2. Eligibility

To register and use the tg99 platform, you must meet the following eligibility criteria at all times:

• You must be at least 21 years of age. tg99 strictly enforces the 21+ age restriction in accordance with responsible gaming principles.
• You must be a resident of or accessing the platform from Bangladesh or any jurisdiction where online gaming is not explicitly prohibited.
• You must not be an employee, contractor, or affiliate of tg99 or any of its partner companies.
• You must be registering on your own behalf and not on behalf of a third party.
• You must not have a self-exclusion or cooling-off restriction currently active on your account.

3. Account Registration

To access the full range of tg99 games and services, including cricket betting, live casino, slots, and crash games, you must register a player account. Registration is free and requires you to provide accurate personal information including your name, date of birth, and a valid mobile number compatible with bKash or Nagad.

One Account Per Player

Each player is permitted to hold only one tg99 account. Creating duplicate or multiple accounts is strictly prohibited and may result in the immediate suspension of all associated accounts and forfeiture of any balances or bonuses held within. If you suspect unauthorized access to your account, contact our support team immediately at [email protected].

Account Verification

tg99 may request identity verification documents at any time, including but not limited to a national ID card (NID), passport, or utility bill. This is to comply with anti-money laundering (AML) policies and to confirm your eligibility. Failure to provide requested documents within a reasonable period may result in account restriction or closure.

4. Deposits & Withdrawals

tg99 supports fast and reliable payment processing through local Bangladeshi payment methods. All transactions on the tg99 platform are conducted in Bangladeshi Taka (BDT). We are committed to ensuring that your funds are handled securely and that withdrawals are processed as promptly as possible.

Accepted Payment Methods

tg99 currently accepts deposits and processes withdrawals via the following trusted local channels:

• bKash — Bangladesh's most widely used mobile financial service
• Nagad — operated by Bangladesh Post Office for fast digital payments
• Rocket (Dutch-Bangla Bank) — a reliable mobile banking alternative for withdrawals

Withdrawal Policy

Withdrawal requests are processed within 24 hours under normal circumstances. The minimum withdrawal amount is ৳500. Any active bonus wagering requirements must be fulfilled before a withdrawal request can be approved. tg99 reserves the right to perform additional verification checks before releasing funds. Players are responsible for any transaction fees imposed by their chosen payment provider.

5. Bonuses & Promotions

tg99 periodically offers bonuses, free spins, and promotional rewards to both new and returning players. All bonus offers are subject to the specific terms attached to each promotion, which will be displayed at the time the offer is made. The following general bonus rules apply across all tg99 promotions:

• Welcome bonuses are available to first-time depositing players only and cannot be claimed more than once per household or device.
• All bonuses carry a wagering requirement of at least 20x the bonus amount unless otherwise specified in the individual promotion terms.
• Bonuses may only be used on eligible games as specified in each promotion. Certain game categories (e.g., live casino tables) may contribute at a reduced rate toward the rollover.
• tg99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. In cases of suspected bonus abuse or system exploitation, tg99 may withhold bonus winnings pending investigation.

6. Prohibited Activities

To protect the integrity of our platform and ensure a fair experience for all players, the following activities are strictly prohibited on tg99:

• Using automated bots, scripts, or software to gain an unfair advantage over other players or to exploit platform mechanics.
• Providing false, misleading, or fraudulent identity or payment information during registration or withdrawal.
• Engaging in any form of money laundering, collusion, match-fixing, or fraudulent betting activity on the tg99 platform.
• Creating multiple accounts to claim bonuses more than once or to circumvent account restrictions imposed by tg99.
• Sharing account credentials with any third party, or allowing another individual to operate your tg99 account on your behalf.

7. Responsible Gaming

tg99 is committed to promoting responsible gaming among all its players. Gambling should be an enjoyable entertainment activity, not a means to generate income or escape financial difficulty. We strongly encourage players to set personal deposit limits, session time reminders, and loss limits through the account settings panel. Players who feel that their gambling is becoming problematic are urged to contact our support team at [email protected] for guidance on self-exclusion and cooling-off options.

tg99 enforces a strict 21+ age policy. Any player found to be under the age of 21 will have their account immediately closed and any funds returned via the original payment method, subject to standard verification procedures. We support responsible gaming tools including voluntary self-exclusion periods of 30, 90, or 180 days, after which reinstatement requires manual review by our compliance team.

8. Intellectual Property

All content on the tg99 platform — including but not limited to software, game interfaces, graphics, text, logos, brand assets, and the overall design — is the exclusive intellectual property of tg99 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. Any reproduction, distribution, modification, public display, or commercial exploitation of tg99 content without prior written consent is strictly forbidden and may result in legal action.

9. Limitation of Liability

tg99 provides its platform on an 'as is' and 'as available' basis. While we make every reasonable effort to ensure continuous, uninterrupted service, we do not warrant that the platform will be error-free, free of viruses, or available at all times. tg99 shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform, including any losses resulting from technical faults, service interruptions, or third-party payment gateway delays.

In all cases, tg99's total cumulative liability to any player shall not exceed the total amount deposited by that player in the twelve (12) months preceding the event giving rise to the claim. This limitation applies to the fullest extent permitted by applicable law.

10. Privacy & Data Protection

Your privacy is important to tg99. We collect and process personal data solely for the purpose of operating your account, processing payments, preventing fraud, and meeting our compliance obligations. Your data is never sold to third parties. For full details of how we collect, store, and use your personal information, please read our Privacy Policy. By using tg99, you consent to the data practices described therein.

11. Amendments to These Terms

tg99 reserves the right to revise these Terms & Conditions at any time. Updates will be communicated to registered players via email notification or a prominent notice on the tg99 homepage. The updated terms take effect immediately upon publication unless a specific future date is stated.

Players who continue to use the tg99 platform after a change to these terms has been posted will be deemed to have accepted the revised terms. If you disagree with any revised terms, you must stop using the platform and may request account closure by contacting [email protected].

12. Governing Law

These Terms & Conditionsshall be governed by and construed in accordance with the principles of fair play, player protection, and responsible gaming standards that tg99 upholds as a platform serving the Bangladesh market. tg99 operates as an online gaming platform and is committed to resolving any disputes with players in a fair and transparent manner. Any disputes arising from the use of the tg99 platform should first be raised with our support team at [email protected] for internal resolution before any further steps are considered.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our support team is available 24/7 to assist you. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

You can reach our support team by email at [email protected]. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.