tg99 Privacy Policy

1. Introduction

tg99 ("we", "our", or "us") operates the website tg99.vip and is committed to protecting the privacy and security of all users who access our services from Bangladesh and elsewhere. This Privacy Policy sets out in detail the circumstances under which we collect your personal data, how that data is processed, stored, and protected, and the rights you hold in relation to your personal information.

By registering an account, accessing tg99, or using any of our services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform. This policy should be read alongside our Terms and Conditions, which together form the full legal framework governing your use of tg99.

2. Information We Collect

When you create an account or interact with tg99, we collect personal information that is necessary to provide you with a safe, secure, and personalised gaming experience. The categories of data we collect include:

• Identity data: full name, date of birth, username, and a copy of government-issued identification for account verification purposes.
• Contact data: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Cox's Bazar).
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records. We do not store full payment credentials; sensitive payment data is handled through encrypted channels.
• Technical data: IP address, device type, operating system, browser type and version, time zone, and session activity logs collected automatically when you access tg99.
• Behavioural data: game preferences, betting patterns, bonus usage, and customer service interaction history used to improve platform performance and personalise offers.

3. How We Use Your Information

tg99 processes your personal data only for lawful, specific, and legitimate purposes. We rely on one or more legal bases whenever we process your information, including your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests in operating a safe platform. The key uses include:

• Account creation, management, and identity verification to confirm that all users are aged 21 and above in compliance with our responsible gaming policy.
• Processing deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and card payment gateways, and maintaining accurate financial records.
• Sending you service communications, promotional offers, and account notifications. You may opt out of marketing messages at any time by contacting our support team.
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities to keep the platform safe for all users.

4. Cookies and Tracking Technologies

tg99 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, keep your session active, and understand how visitors navigate and interact with tg99.

We use essential cookies (required for the platform to function), analytical cookies (to measure site performance), and functional cookies (to enhance usability). You may adjust cookie preferences through your browser settings; however, disabling essential cookies may affect your ability to use certain features of tg99. We do not use cookies to track your activity on third-party websites outside of tg99.

5. Data Sharing and Third Parties

tg99 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may, however, share your data with carefully selected partners in the following limited circumstances:

• Payment service providers including bKash, Nagad, Rocket, Upay, and international card processors (Visa, Mastercard) solely to facilitate the processing of your financial transactions.
• Identity verification and fraud prevention partners who assist us in meeting our obligations to keep the platform secure and compliant, including confirming that players are aged 21 or above.
• Technology infrastructure providers (hosting, security, analytics) bound by strict data processing agreements that prohibit them from using your data for any purpose other than providing services to tg99.

6. Data Security

The security of your personal data is a core priority for tg99. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and tg99 is protected using SSL (Secure Socket Layer) encryption. Our internal systems follow strict access-control protocols, and only authorised personnel with a legitimate business need may access personal data.

While we take every reasonable precaution, no system is entirely immune to security risks. In the event of a data breach that affects your rights and freedoms, tg99 will notify affected users promptly and take all necessary remediation steps. We encourage you to maintain a strong, unique password for your tg99 account and to contact our support team immediately if you suspect any unauthorised activity.

7. Data Retention

tg99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The retention periods we apply are:

• Active account data: retained for the duration of your account plus a reasonable period thereafter to allow for any dispute resolution or regulatory review.
• Financial transaction records: retained for a minimum of five years from the date of the transaction to meet financial record-keeping obligations.
• Closed or dormant accounts: personal data may be retained for up to seven years after account closure for legal compliance purposes, after which it will be securely deleted or anonymised.

8. Your Rights

As a user of tg99, you hold the following rights in relation to your personal data: the right to access a copy of the personal data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request erasure of your data in certain circumstances; the right to restrict or object to certain types of processing; and the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe in accordance with applicable data protection standards.

9. Children and Age Restrictions

tg99 is strictly a platform for adults. Our services are available exclusively to users who are aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we discover that a minor has provided us with personal information or has created an account on tg99, we will immediately suspend the account, delete all associated data, and take any additional steps required by applicable law. If you are a parent or guardian and believe that your child has accessed tg99, please contact our support team immediately at [email protected].

10. Changes to This Policy

tg99 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to registered users via email or a prominent notice on the tg99 platform prior to the change becoming effective. The revised policy will display an updated date at the top of the document.

Your continued use of tg99 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you must discontinue use of our services. We recommend reviewing this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tg99 handles your personal data, please contact our dedicated support team. We are available around the clock (24/7, Bangladesh Standard Time, UTC+6) and strive to respond to all privacy-related enquiries promptly. You can reach us by email at [email protected]. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws. tg99 is committed to upholding internationally recognised standards for data protection and privacy. By using tg99, users in Bangladesh and beyond acknowledge that this policy represents a fair and transparent framework for the collection and use of personal data, consistent with the principles of safe and reliable platform operation.